Areas of Expertise

Training & Education Programs

Accreditation Preparation

  1. Joint Commission International (JCI)
    • Hospital
    • Ambulatory Care
    • Primary Care
    • Clinical Laboratory
    • Medical Transport
    • Long Term Care
    • Home Care
    • Clinical Care Program Certification (CCPC) program

  2. Accreditation Canada International
    • Hospitals and Health Systems
    • Community Care
    • Specialty Health Services
    • Senior’s Care

  3. Australian Council On Healthcare Standards International (ACHSI)


  4. Commission on Accreditation of Rehabilitation Facilities (CARF)


Educational Seminars

  1. Healthcare Six Sigma Yellow, Green and Black Belt Certification courses

    For more information on our Six Sigma certification courses, click on the following links:

    Black Belt Training

    Green Belt Training

    Yellow Belt Training


  2. Healthcare Performance Improvement

  3. Leadership development

  4. Legal Aspects of Healthcare Administration

  5. Healthcare Financial Management

  6. Strategic Planning for Healthcare Organizations

  7. Human Resources Management for Hospitals

  8. Policies and Procedures Workshop

  9. Infection Prevention and Control

  10. Medication Safety

  11. Life Safety Code

Quality Improvement & Patient Safety

Health Management Compliance Office Concept

  • Its main objective is to advise on the management of the Hospital by improving the effectiveness, quality and performance of the personnel and assist in obtaining the expected results on the institutional operational plan thereby achieving customer satisfaction
  • To be effective, the Office must have at least the following objectives:
    • Plan, organize, provide technical assistance and measure the areas of clinical and administrative competence
    • Steering healthcare management through policies, procedures, plans and programs established to develop and support the strategic plan of the Hospital
    • Assume responsibility for monitoring of quality and efficiency of projects
    • Provide technical advice to specific patient care and administrative units
    • Motivate staff and strengthen their capabilities through training, coaching and practical tools applied in all of the clinical and administrative areas

Six Sigma Healthcare Projects

  • A disciplined, data-driven approach and methodology for eliminating defects in any healthcare process
  • Implementation of a measurement-based strategy that focuses on process improvement and variation reduction through the application of this methodology
  • Examples of projects include:
    • Medication administration
    • Site-marking for surgical or other procedures
    • Assignment of patient caregivers
    • Case management
    • Patient falls
    • Patient restraints
    • Emergency department triage

Implementing Infection Control and Prevention

  • Providing evidence-based, scientific, and proven resources to infection prevention specialists and healthcare professionals
  • Prepare for, respond to, and manage a natural disaster, pandemic, or a bioterrorism event
  • Practice resources on healthcare personnel immunization, multidrug-resistant organisms, accreditation, environmental services, construction issues and the latest surveillance practices

Quality Officer Mentoring Program

  • Methods to help Candidates learn about tools and approaches to the effective implementation of quality and patient safety initiatives, include:
    • Mentorship
    • Retreat-Style Educational Sessions
    • Educational Webinars
    • Targeted Learning Sessions
    • Homework

Physician Engagement and Involvement

  • Bringing physicians into the decision-making process early provides ownership and direction and assists in recognizing the value in the projects being implemented
    • Focus on Physician Engagement Early
    • Find Champions Among the Medical Leadership
    • Building a Specific Guidance Team
    • Making the Results Data-driven
    • Becoming an Agent for Change

Hospital in Crisis Emergency Intervention Program

  • Core Functions of Hospital Facilities and Providers in the Implementation of a Operational Crisis Intervention Program for Hospital Services
    • Immediate situational analysis and recommendations
    • Key strategies to minimizing complications and speeding recovery during a crisis situation
    • Establish infrastructure, such as a crisis management team
    • Addressing transparency and communication in a crisis situation
    • Establishing an Action Plan with short, medium and long term goals

Strategic & Performance Solutions

Health service planning and delivery

  • A multidisciplinary, tailored, and culturally responsive approach to building effective care delivery systems
  • Utilizing qualitative and quantitative methods to conduct a Needs Assessment/Market Analysis

Financial Performance and Cost Analysis

  • Managing enterprise performance while responding to regulatory and business changes
  • Reduce planning-cycle times by using automation and aligned, collaborative processes
  • Maximize the value of Performance Improvement initiatives
  • Innovations for Planning, Budgeting, and Forecasting

Strategic Planning

  • Providing a roadmap to where the Hospital is going and directions on guiding decisions including those regarding capital, technology, staff and other resources
  • Create proactive strategies to move from current state to desired state
  • Understand internal strengths, weaknesses, external threats and opportunities
  • Establishing organizational ownership of the Strategic Plan

Health Administration Services

  • Creating strategies for leadership, management, and administration of public health systems, healthcare systems, hospitals, and hospital networks
  • Ensure that specific outcomes are attained and departments within a health facility are running smoothly and resources are used efficiently within the organization

Hospital Leadership Outsourcing Solutions

  • Provide the highest caliber of healthcare professionals to improve human resources gaps for healthcare organizations in a cost-effective manner
    • Nursing Directors
    • Medical Directors
    • Quality Department Managers/Directors

Facilities Planning

  1. Preparation for Green Hospital Design and Construction – LEED Certification


  2. Compliance with International Building Codes


  3. Life Safety Code assessment and improvement


  4. Dimensioning design and functional plans for equipment and healthcare infrastructure


Public Policy Programs

All Programs

  1. Accreditation and Licensing Standards Development


  2. Planning, development and evaluation of public policies programs and services


  3. Analysis of medical coverage models and public private partnership schemes


  4. Planning and reorganization of healthcare and social service networks


Six Sigma for Healthcare

Establish an Organizational Quality Management System

  • Six Sigma methodology is a Quality Management System providing a structured approach to eliminating “defects” in a process
  • Implementing focused projects resulting in measurable cost reduction, quality, and efficiency improvement

Application of concepts, tools and processes for healthcare projects

  • Applying quantitative statistical tools, our consultants collaborate with our clients to determine:
    • Processes that are under-performing
    • Identify root causes of problems and errors
    • Analyze and improve contributing factors
    • Improve and sustain improvements

Developing a Lean Enterprise

  • Lean is applied for continuous improvement focused on waste reduction and promoting work standardization and flow
  • To develop a Lean Enterprise our consultants will:
    • Teach lean management principles
    • Use Lean tools to redesign processes, improve workflow and reduce waste
    • Collaborate with leadership to develop a lean culture in the organization

Training programs for healthcare personnel

  • Master Black Belts in Healthcare Six Sigma facilitate Yellow Belt, Green Belt and Black Belt Six Sigma certificate programs
    • Yellow Belt
    • Green Belt
    • Black Belt
  • Application of Six Sigma and Lean methodologies to improve quality and safety in healthcare settings, eliminate waste and reduce costs

Health Information Technology

  • Health information systems and technologies needs assessment
  • Development of M (mobile) health and E-tools for quality in healthcare
  • Design and development of disease-specific E-tools